|| Log In ||

Ordering and delivery Information

Cedar Atlas is known for premium quality products and superior service – whether you are a manufacturer, distributor, retail store, aromatherapy practitioner, natural perfumer, we are here to help. Check out our education section of our website to learn more about the art and science of aromatherapy and natural perfumery. If you need help with your order or have questions, please contact us.

Ordering Online: For International & Domestic online orders we accept Visa, MasterCard, American Express, Discover and Paypal. E-Checks can also be used for orders from the USA. We always send one confirmation email when an order has been placed, and another when the order ships.

Ordering by Phone: Please have your complete order ready, along with your credit card information. For all phone orders we accept MasterCard, Visa, American Express and Discover cards.

Toll-Free Order Line: 877-303-2937
Office Hours: Monday – Friday, 9am – 5pm Eastern Standard Time

Bulk, Wholesale, Private Labeling, White label

If you are a bulk wholesale customer, please contact us to setup your account. We’d love to discuss your company and specific needs with you. Bulk requests are considered as a special request.

Private Labeling

Cedar Atlas is setup and has expertise in providing private labeled product for small orders. We can assist in setting up and develop your labeling requirements. Stated pricing on our website is setup to provide small scale private labeling and drop -shipping.

Cedar Atlas has large scale bottling and labeling capabilities for large private branding or White Label requests. These orders have specialized volume discounting with a 2-4 week turnaround. Ask us to send a program description for your review.

Packaging Details

CARRIER OILS are packaged in HDPE plastic bottles (BPA free). The only exception is the kilo size which will come in an aluminum canister Sizes under 16 oz are packaged in Amber Boston round style bottles.

HYDROSOL sizes 2 oz – 8 oz are packaged in amber Boston round style bottles.

Essential Oils and Extracts:

15 ML BOTTLES are packaged in amber Boston round bottles and come complete with tamper proof HDPE caps.

30 ML BOTTLES are packaged in Amber Boston round bottles and come complete with tamper proof HDPE caps. This size does not include an orifice (drop) reducer because we consider it to be a bulk wholesale size.

2 OZ – 16 OZ BOTTLES are packaged I Amber Boston Round bottles complete with black phenolic screw-top cap with LDPE cone to prevent leakage. These sizes do not include orifice reducers.

KILO SIZES are packaged in aluminum canisters or lined steel drums depending on quantity.

Shipping

Shipping costs are dependent on destination and order weight.

The majority of orders received before 11am PST, Tuesday through Friday, will ship the same day. Due to the high volume of orders received over the weekend during off-business hours, those placed on Monday after 8am PST will ship the next business day. It is our mission to get your package to you as soon as possible. However, estimated delivery times are NOT guaranteed and may fluctuate depending on destination and time of year. Please note: due to the increased volume of mail during the holiday season, the postal service may take an average of 3-10 days longer than normal to deliver your package. Please allow plenty of time to place your order so may receive it when needed.

ESTIMATED DELIVERY TIMES:

  • *FREE STANDARD SHIPPING: 2-14 days to arrive after processing. Available for all orders within the continental USA (does not include Alaska or Hawaii). The Free Standard Shipping option is only available for orders exceeding $100 in value. Please note that our Free Shipping Policy does not apply to Bulk Wholesale and large private labeling Orders exceeding 10 kg. These large orders will be subject to shipping fees.
  • *USPS 1st Class: 5-14 days to arrive after processing. This delivery time is an estimate and is not guaranteed. Please note that tracking information is often unavailable for this shipping method.
  • *USPS Parcel Post: 6-8 days to arrive after processing. This method is not recommended for our Hawaiian customers due to lengthy transit times. This delivery time is not guaranteed.
  • *USPS Priority Mail: 2-3 days to arrive after processing. This delivery time is not guaranteed.
  • *USPS Express Mail: 1-2 days to arrive after processing. This delivery time is not guaranteed.
  • *FedEx Express Saver: Guaranteed 3 business days to arrive after processing (FedEx cannot ship to a P.O. Box)
  • *UPS Ground: 2-7 days to arrive after processing (UPS cannot ship to a P.O. Box)
  • *FedEx Home Delivery: 2-7 days to arrive after processing (residential addresses only) (FedEx cannot ship to a P.O. Box)

EXPEDITED SHIPPING: please submit orders before 11am PST, Monday through Friday, to ship the same day. Shipping costs are dependent on destination and order weight.

Missing Shipment

If your package was not delivered as expected, please consider the following

  • Is the shipping address reflected on your invoice correct?
  • Is it possible that your package was stolen? Have you had packages stolen in the past?
  • Is it possible that your package was delivered to a neighbor?
  • Could your package have fallen behind bushes or landscaping (surprisingly this is quite common)?
  • Could someone else living in your household have already brought your package inside?

Please contact us immediately if you have determined your shipment is lost or missing so that we can do our best to investigate. If your shipment was sent via USPS, we recommend that you contact your local post office directly. For shipments via UPS, FedEx or DHL, we will contact these carriers on your behalf. PLEASE NOTE: We are not responsible for any lost claims 60 days after your order was placed online.

International Orders

Cedar Atlas accepts international orders online! If you have any problems completing your order through our website, please contact us directly.

CUSTOMS: Your shipment may be charged additional customs fees or taxes upon entering your country. These additional fees ARE NOT included in the shipping and handling charge already paid to Eden Botanicals. Eden Botanicals is not responsible for extra fees such as import taxes or customs duties. Any tax, tariff or duty charges are the sole responsibility of our customers outside of the United States. We recommend contacting your local customs office prior to placing your order to help you avoid any unforeseen charges.

HAZMAT: Many essential oils are considered to be hazardous (mainly because of flammability) and thus require special handling. These essential oils can be shipped outside of the United States when using specific handling guidelines, which we follow. Any oil considered to be hazardous cannot be shipped via United States Postal Service unless it is in our small sample size. However, hazardous oils can be shipped via UPS, FedEx or DHL. These oils will be subject to special handling and/or fees if they are in sizes of 1 oz or larger. For example, a 4 oz bottle of our Lemon Essential oil will be shipped in 4 x 1 oz bottles to comply with shipping regulations. If you have any questions we would be more than happy to assist you!

AVAILABLE SHIPPING METHODS:

United States Postal Service 1st Class International: We are unable to ship ANY essential oils considered to be hazardous or flammable via this method, for example citrus, frankincense, eucalyptus, unless they are in a sample size of 20-30 drops. This is our most affordable but slowest available shipping method. Please note that there is no guaranteed arrival time (will vary by destination), and no tracking information is available. This method is not recommended for high value orders or orders that need to arrive within a specific time frame. A special note for our Eastern European customers: orders via 1st Class International generally take 4-8 weeks to arrive.

United States Postal Service Priority Mail International: We are unable to ship ANY essential oils considered to be hazardous via this method, for example citrus, frankincense, eucalyptus, unless they are in a sample size of 20-30 drops. Tracking information is provided for this method and shipments generally arrive 6-10 business days after processing. This delivery time is not guaranteed.

United States Postal Service Express Mail International: We are unable to ship ANY essential oils considered to be hazardous or flammable via this method, for example citrus, frankincense, eucalyptus, unless they are in a sample size of 20-30 drops. Tracking information is provided for this method and shipments generally arrive 3-5 business days after processing. This delivery time is not guaranteed.

DHL International Express: Tracking information is provided for this method and shipments generally arrive 4-10 business days after processing. A special note for our Canadian customers: orders shipped via UPS, FedEx, or DHL valued over $20 will most likely incur additional processing fees and taxes upon entry to your country.

UPS Canadian Standard: Tracking information is provided for this method and shipments generally arrive 5-10 business days after processing. A special note for our Canadian customers: orders shipped via this method valued over $20 will most likely incur additional processing fees and taxes upon entry to your country.

UPS Worldwide Express Saver: Tracking information is provided for this method and shipments generally arrive 5-6 business days after processing.

FedEx International Economy: Tracking information is provided for this method and shipments generally arrive 5-8 business days after processing.

FedEx Ground: This method is for North America only. Tracking information is provided for this method and shipments generally arrive 6-7 business days after processing.

Returns

All items are UNCONDITIONALLY GUARANTEED. If you are not satisfied with a purchase you may return the item(s) to us undamaged and unused within 2 weeks for an exchange or full refund (minus shipping fees). To complete a return, you must include a copy of your invoice in the box along with a note detailing the reason you are sending the item/items back to us.

Returns of large orders or high value items may be processed in the form of store credit or a refund minus a 20% a restocking fee. Please contact us if you have a question about this policy.

Please ship returned items to the following address:

 CEDAR ATLAS WHOLESALE

150 East Grove St.

Dunmore, PA  18510

*International Returns: Due to high shipping costs, international customers are responsible for all shipping charges related to returning an item and all shipping, duties and customs fees originally associated with receiving the order.

*PLEASE NOTE: We will be unable accept the return of a diffuser once it has been used, unless it is defective.

Out of Stock

Due to the nature of our business, we may be out of stock on particular oils. Oftentimes, we experience an unforeseeable increase in orders, and since many of our distillers are outside the US, it can take several weeks to restock. There are also occasional crop issues and availability that can cause further delays. Please contact us, If you have questions or concerns regarding an out of stock item.

Backorders

From time to time you may see a backordered item on your invoice. This happens mostly when you have placed an order, paid for it, and we find once it reaches our warehouse that it is temporarily unavailable, but will be back in stock shortly. As soon as we have it in stock, we ship it out, usually within 2 weeks.

0